Department / Unit:
Reporting to the Vice President Patient Experience, Health Integration, Chief Nursing & Health Disciplines Executive, the Program Director develops, implements and evaluates/ ensures the maintenance of the corporate Quality and Patient Safety Program to improve the quality of patient services within the hospitals. The Director also provides leadership and advisement to advance the practice of clinical professionals providing care. The mandate is to be achieved through learning from patient experiences how to improve care, through planning, development, implementation, integration and evaluation of strategies to build quality including the Quality Improvement Plan for HQO. This mandate includes responding to clinical risk situations through tracking and learning from patient safety events, conducting structured quality reviews, as well as supporting mitigation strategies/ recommendations.
The Director is also responsible for ensuring best practices in the organization by leading the development, maintenance and evaluation of clinical practice systems and processes to advance patient care planning and documentation. This mandate is to be achieved through assessment of learning needs, and addressing learning needs through planning and deployment of professional education resources in consultation with Program Directors. Leadership for interprofessional practice standards is to be achieved through literature review, development of practice tools (policy, procedure, order sets, care pathways) and support for implementation. The Director of Interprofessional Practice, Quality & Risk and Clinical Support Programs represents the quality and professional practice perspective as a member of internal and external committees as requested.
The Program Director will develop, implement, monitor, evaluate and continuously improve upon a comprehensive and integrated organizational patient safety, quality improvement and risk management program. The Director will provide internal expertise, education, and leadership for leading the planning, development and execution of functions in the areas of Quality, Risk Management, Project Management, Ethics & Research, Patient Safety & Engagement, and Interprofessional Professional Practice. The work of the Director will be aligned with provincial and national directions in quality improvement, risk management and patient safety.
The Program Director has accountability for the development and delivery of care “one community, caring together”, and provides leadership to a multi-disciplinary team of professionals within the program fostering continuous quality improvement and effective teamwork. The Program Director will also foster inclusion of patients and care partners to be involved in the processes of care. A key competency within the role includes building and strengthening partnerships within the community sector as well as among organizational stakeholders.
The successful candidate will possess the following qualifications:
- Masters prepared in relevant field.
- Registration in good standing from the healthcare regulatory college representing their profession.
- Minimum 5 years progressive management experience
- Minimum 5-7 years’ hospital experience relevant to the program(s), in a hospital setting where you have demonstrated ability in managing the interpersonal and fiscal challenges of a highly demanding clinical setting.
- Experience with clinical practice projects, and interprofessional leadership are preferred; and
- Experience with quality, safety and risk within an acute care hospital setting preferred.
- Possess strong and effective communication and team-building skills and use them successfully to motivate and engage staff.
- Experienced in the LEAN philosophy and have a proven track record of generating continuous improvement in your clinical area.
- Demonstrated experience with envisioning and supporting large scale change
- Ability to create a collaborative multidisciplinary working environment which fosters high morale and effective staff relationships and participation
- Knowledge and understanding of Employer responsibilities in accordance with the applicable collective agreements.
- Experience at forging partnerships with stakeholders from across the spectrum of health care enables you to see the “big picture” and anticipate opportunities that continually lead to best-in-class patient care.