Department / Unit:
Reporting to the Vice President Patient Experience, Health Integration, Chief Nursing & Health Disciplines Executive, the Program Director is a clinical leader who works in partnership with a Medical Director to lead a program portfolio of clinical services and is responsible for planning, organizing and directing the operations of the programs.
The Program Director has accountability for the development and delivery of care “one community, caring together”. The Program Director provides leadership to a multi-disciplinary team of professionals within the program fostering continuous quality improvement and effective teamwork. The Program Director will also foster inclusion of patients and care partners to be involved in the processes of care. A key competency within the role includes building and strengthening partnerships within the community sector as well as among organizational stakeholders.
This role will also be expected to participate in the on-call responsibilities for the organization as assigned.
This role is focused on the following outcomes:
- Ensures a mutually respectful and effective relationship with other Directors to develop and communicate the organization’s strategic direction and its key strategic priorities supported by its physicians/staff, its Foundation and the community it serves.
- Works with the Senior Team in establishing the organization’s culture to drive operational excellence and patient centered care through physician / staff engagement, patient / staff safety and continuous quality improvement.
- Fosters collaborative relationships, partnerships to advance system approaches to care with appropriate agencies and organizations to advance care within its community, the Hills of Headwaters Collaborative Ontario Health Team and other provincial health care networks.
- Provides the best possible patient experience and quality of care within the portfolio.
- Administers in a manner that maximizes the efficiency and effectiveness of the financial and human resources of the organization and within the portfolio.
The successful candidate will possess the following qualifications:
- Masters prepared in relevant field.
- Registration in good standing from the healthcare regulatory college representing their profession.
- Minimum 5 years progressive management experience
- Minimum 3-5 years’ hospital experience relevant to the program(s), in a hospital setting where you have demonstrated ability in managing the interpersonal and fiscal challenges of a highly demanding clinical setting.
- Possess strong and effective communication and team-building skills and use them successfully to motivate and engage staff.
- Experienced in the LEAN philosophy and have a proven track record of generating continuous improvement in your clinical areas
- Strong understanding of health care roles, scope of practice and health-care related legislation (e.g. RHPA, QCIPA, Nursing Act, CNO standards)
- Demonstrated experience with envisioning and supporting large scale change
- Ability to create a collaborative multidisciplinary working environment which fosters high morale and effective staff relationships and participation
- Knowledge and understanding of Employer responsibilities in accordance with the applicable collective agreements.
- Experience at forging partnerships with stakeholders from across the spectrum of health care enables you to see the “big picture” and anticipate opportunities that continually lead to best-in-class patient care.